Why Dental Practices Are Replacing Front Desks with Flossy’s AI Receptionist, Fiona
Flossy is a tech-enabled dental platform connecting individuals with pre-screened dentists, offering affordable care, annual rewards, and a seamless digital experience.
After two successful exits in entertainment and healthcare SaaS, Miles Beckett could’ve coasted. Instead, he dove headfirst into the high-friction world of dental practices with Flossy, a startup using agentic AI to tackle one of the industry’s most persistent pain points: front desk operations.
Beckett — a trained plastic surgeon turned repeat founder — has built his career on spotting emerging tech trends before they go mainstream. From helping pioneer online video content with a viral YouTube series, to co-founding EQAL (acquired in 2012) and Silversheet (acquired in 2019), his ventures have consistently found product-market fit in sectors ripe for reinvention. With Flossy, he’s aiming to do the same for dentistry.
Why Dentistry? Why Now?
Despite being the second-largest healthcare vertical in the U.S., dentistry has lagged behind in tech adoption — especially at the front desk. Staffing shortages, voicemail black holes, and missed revenue from unreturned calls are all too common. Beckett and his team didn’t want to patch the problem. They wanted to solve it entirely.
Enter Fiona, Flossy’s AI receptionist. She doesn’t just answer phones — she books appointments, reschedules, fields inquiries, and works 24/7 with a consistency most humans can’t match, particularly after hours. Practices using Fiona report drastically reduced hang-ups, shorter call times, and new patient bookings on par with top-tier staff.
The kicker? One extra patient visit per month can cover Flossy’s entire cost.
Built for the Job — Not Just the Demo
Unlike generic AI tools repackaged for healthcare, Flossy is built from the ground up for dentistry. From Fiona’s voice scripts to her scheduling logic, every layer of the system is fine-tuned for dental workflows. That vertical specialization gives Flossy an edge over horizontal AI platforms that often struggle with HIPAA compliance, clinical calendars, and insurance complexity.
It’s a classic case of solving one problem exceptionally well — and it’s working.
Fast Traction, No Flashy Gimmicks
Within two months of launch, Flossy had already hit six figures in ARR and entered pilot programs with DSOs (dental service organizations) managing hundreds of practices. DSOs are especially eager, seeing Fiona as a scalable solution to system-wide staffing shortages.
And unlike many early-stage startups chasing hype cycles, Flossy is growing through smart execution: trade shows, warm intros, partnerships, and relationships built during its earlier iteration as a dental marketplace. No heavy outbound sales, no bloated marketing budgets — just smart positioning and fast adoption.
What’s Next?
For now, Beckett and team are staying focused on dental. Expansion into adjacent verticals could happen down the line, but only with the same rigor and customization they’ve applied here.
In an AI landscape filled with vague promises and flashy demos, Flossy stands out by doing exactly what AI is supposed to do: make things work better. And while others chase the next buzzword, Beckett is quietly building something durable — and necessary.
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