How Flossy is Transforming the Dental Industry with AI, One Appointment at a Time
Flossy offers a tech-enabled dental insurance platform that connects individuals with pre-screened dentists, providing affordable care, annual rewards, and a seamless experience.
For decades, dental offices have struggled with inefficiencies—missed calls, overwhelmed front desks, and clunky scheduling processes that frustrate both patients and staff. But Miles Beckett, CEO of Flossy, is taking a fresh approach. Armed with a background in medicine, digital media, and AI, he’s leading the charge to bring AI-driven automation to dentistry.
From Medicine to AI: A Non-Traditional Path
Beckett’s journey to healthcare technology is anything but conventional. Originally trained as a plastic surgeon, he pivoted into digital media, where he honed his ability to recognize inefficiencies and apply technology-driven solutions. Now, with Flossy, he’s bringing AI automation to one of the most underserved areas of healthcare—dentistry.
At the heart of Flossy’s innovation is Fiona, an AI-powered receptionist designed to streamline patient communication. Rather than relying on overburdened front-desk staff, Fiona manages scheduling, patient inquiries, and appointment rescheduling, reducing administrative burdens and helping dental practices stay efficient and profitable.
Why Dentistry Needs AI Now
Running a dental practice is about more than just treating patients. Offices must handle appointment scheduling, rescheduling, insurance processing, and patient follow-ups, all while managing a high volume of incoming calls. The numbers tell the story:
35% of calls to dental offices go to voicemail, leading to lost revenue.
Front-desk staff often split their time between administrative work and clinical support, making it impossible to manage patient communication effectively.
Most dental offices can’t afford a call center, meaning missed calls often result in missed new patient opportunities.
This is where Flossy’s AI-powered automation comes in. Fiona takes on 80% of scheduling-related inquiries, allowing dental staff to focus on patient care instead of constantly fielding calls.
Meet Fiona: AI That Actually Works
Unlike clunky, outdated automated phone systems, Fiona engages in natural, intuitive conversations. Patients can speak normally, ask about office hours, dentist availability, and even basic clinical concerns—all without the frustration of navigating a phone tree.
Flossy is also working on Fiona’s outbound capabilities, meaning she’ll soon be able to proactively reach out to patients for:
Appointment reminders
Rescheduling follow-ups
Check-ups and routine care reminders
For dental offices, this translates to fewer no-shows, increased appointment bookings, and improved patient retention—without adding extra workload for staff.
The Business Case for AI in Dentistry
For many dental practices, missing just one new patient appointment can mean losing out on revenue that could have covered Fiona’s cost for an entire month. Instead of hiring additional administrative staff, offices can use Flossy’s AI at a fraction of the cost, ensuring every call gets answered and every scheduling opportunity is captured.
But Beckett sees the potential of AI far beyond dentistry. The entire healthcare industry struggles with administrative inefficiencies, from insurance verification to patient triage. AI-driven solutions like Flossy can alleviate these burdens, improving efficiency across multiple sectors of healthcare.
The Future of AI in Healthcare
Beckett compares AI’s role in healthcare to airplane automation—planes can fly themselves, but pilots remain essential. Similarly, AI will take on repetitive tasks, while doctors, dentists, and healthcare professionals focus on critical decision-making and patient care.
In the near future, AI-powered assistants like Fiona could go beyond scheduling to:
Provide basic medical guidance
Triage incoming patient concerns
Facilitate post-appointment follow-ups
The goal isn’t to replace healthcare professionals—it’s to empower them, allowing them to do more with less administrative hassle.
Flossy is Leading the Charge
Flossy is proving that AI in dentistry isn’t just theoretical—it’s already here. By automating patient interactions, Beckett is helping dentists run more efficient practices, improving patient experience, and ensuring that quality care remains the priority.
As AI continues to reshape healthcare, Flossy stands at the forefront of dental industry transformation, showing that the right technology can eliminate inefficiencies and unlock new levels of operational success.
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